Hotel Information

From our Hotel Policies at the Crowne Plaza Niagara Falls-Fallsview to Niagara Falls weather conditions and directions, we'll connect you with all of the information you need for an easy and enjoyable visit to Niagara Falls.

Hotel Policies

Guaranteed Reservations

To guarantee a reservation at the Crowne Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.

Cancellation Policy

Guaranteed reservations at the Crowne Plaza Niagara Falls-Fallsview must be cancelled by 4:00 pm, 72 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.

Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.

New Year’s Eve Cancellation and Deposit Policy

New Year’s Eve reservations will be charged a $25 deposit at time of booking, with the balance of the stay being charged in full on December 12th. Cancellations prior to 4pm on December 12 will forfeit the $25.00 deposit. Cancellations after 4pm on December 12 will forfeit 50% of the New Year’s Eve Stay along with a $25.00 deposit. Cancellations requested after 4pm 48hrs prior to arrival will forfeit 100% of stay and applicable taxes.

Reservations are not guaranteed until confirmed by Restaurant Management. New Year’s Eve Reservations require pre-payment. A credit card will be required at time of booking and will be charged on December 12.


The Crowne Plaza Hotel unfortunately does not accept pets within the hotel. If you are planning a trip to Niagara Falls with your pet, please contact our reservation specialists at 1-800-263-7135.

Check In / Check Out

Check in at the Crowne Plaza Hotel starts at 4pm. If your party arrives prior to 4pm and the room is not available, our bellmen will be happy to store your bags so you can get a head start on your day. Check out time is for 11am on the day of departure.

Age Requirement

To reserve a room at the Crowne Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).

Payment Options

The Crowne Plaza Hotel accepts all major credit cards, Niagara Falls Dollars or Interac payments. Cash is not accepted at this time.

Taxes & Fees

7.9% Local Fees & Taxes per night plus HST – Includes $2 Municipal Accommodation Tax

Resort Fee

The Resort Fee bundles valuable guest amenities and includes:

  • Free internet access with endless devices
  • Free unlimited long distance calls from your room to anywhere in USA or Canada
  • Free unlimited local calls
  • 2 bottles of complimentary water per day
  • Complimentary in-room coffee and teas
  • Complimentary Globe and Mail
  • Free printing of Boarding passes
  • 2 WEGO Niagara Falls city wide transportation tickets (This state-of-the-art bus system connects accommodations and tourism attractions throughout the city of Niagara Falls and Niagara Parks)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • A sampling for 2 at Niagara Brewing Company