Frequently Asked Questions

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Answers to the most frequently asked questions can be found here.

Why choose the Crowne Plaza Niagara Falls – Fallsview Hotel?

You can’t get much closer to the splendor of Niagara Falls than the Crowne Plaza Niagara Falls – Fallsview. Winner of the CAA/AAA Three diamond award, the Crowne Plaza Hotel features opulent accommodations featuring fallsview guestrooms.

The Crowne Plaza Niagara Falls – Fallsview Hotel is an enchanting meeting destination. With indoor connections to 200,000 sq ft of flexible meeting space, Casino Niagara, Hard Rock Cafe, Adventure City, and the Hershey Store, the Crowne has become the cornerstone of the 20 acre Falls Avenue Hotel, Dining and Attraction complex. The Crowne Plaza also features direct access to the world’s only Fallsview Indoor Waterpark. Offering 3 acres of waterfun, the Waterpark is home to 16 Waterslides, a gigantic wave pool, outdoor activity pool and sundeck, the “Beach House” Play area with 1000 gallon tipping bucket and more. The Crowne Plaza Hotel is ideally situated just steps away from Niagara Falls, and the most popular attractions in the City.

Why Niagara Falls?

The Niagara Region is a magnificent landscape that draws over 20 million visitors each year, a diverse tourist destination that is home to one of the world’s greatest natural wonders, Niagara Falls. From the thundering power of the American and Canadian Falls, to manicured golf courses and undulating hills of the surrounding wine county, Niagara offers endless sights. Whether you crave theme park excitement, casino action or historic museums and forts, Niagara has something for everyone.

Is the Hotel easily accessible from near by airports?

We are conveniently accessible from two international airports: Toronto’s Pearson International Airport (YYZ) is just an hour away. Canada’s largest airport offers over 300 nonstop flights daily from over 35 airlines (non stop service to 25 Canadian and 53 United States destinations). An alternative is Niagara/Buffalo International Airport (BUF), 30 minutes away, offering nonstop service to 18 cities. Additionally, corporate aircraft can use the Niagara District Airport just 15 minutes away.

By Car, Niagara Falls is easily reached via the Queen Elizabeth Highway, Ontario’s major roadway which connects to Toronto, Canada’s largest city, and the New York State Thruway system.

Will I be near area attractions?

The Niagara Falls Crowne Plaza Hotel is close to it all. The hotel is connected to the Falls Avenue entertainment and attraction complex through direct indoor walkways, and is a short walk from adventures around the Falls, and a short drive from scenic wine country.

What should I know about before traveling to Canada?

Currency: Due to exchange rate fluctuations, the most beneficial method of payment would be by credit card. The balance owing would be charged to the card in Canadian, and then processed into USD by the credit card company based on the rate of the day. The Front desk may be able to do an exchange in small denominations, however, a local bank would be the best option.

Electricity: Outlets and voltage (110 volts) are the same as in the United States.

Language: Canada’s two official languages are English and French, but English is the predominant language in Ontario. Many banks, hotels, airline offices, service institutions, shops and key tourist destinations have multilingual staff.

Do I need a passport to travel to Canada?

Effective June 1, 2009 all citizens of Canada, United States and Mexico will require a passport or approved document including an enhanced driver’s license or enhanced Identification Card to travel through North America by land or air. This change in the required documents is the result of the 9/11 commission recommendations under the Western Hemisphere Travel Initiative (WHTI). For more information, please visit or

Contact a member of the Sales Team for more information at or (905)374-4445.

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