Hotel Policies & Reservation Information

The Crowne Plaza Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay at the Crowne Plaza.

Guaranteed Reservations

To guarantee a reservation at the Crowne Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.

Cancellation Policy

Guaranteed reservations at the Crowne Plaza Niagara Falls-Fallsview must be cancelled by 4:00 pm, 48 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty will be applied.

Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.

New Year’s Eve Cancellation and Deposit Policy

New Year’s Eve reservations will be charged a $25 deposit at time of booking, with the balance of the stay being be charged in full on December 15th. Cancellations prior to 4pm on December 15 will forfeit the $25.00 deposit. Cancellations after December 15 will forfeit 50% of the New Year’s Eve Stay along with a $25.00 deposit. Cancellations requested after 4pm 48hrs prior to arrival will forfeit 100% of stay and applicable taxes.

Pets

The Crowne Plaza Hotel unfortunately does not accept pets within the hotel. If you are planning a trip to Niagara Falls with your pet, please contact our reservation specialists at 1-800-263-7135.

Check In / Check Out

Check in at the Crowne Plaza Hotel starts at 3pm. If your party arrives prior to 3pm and the room is not available, our bellmen will be happy to store your bags so you can get a head start on your day. Check out time is for 11am on the day of departure.

Age Requirement

To reserve a room at the Crowne Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).

Payment Options

The Crowne Plaza Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.

Taxes & Fees

Hotel stays in Niagara Falls on Falls Avenue Resort are subject to tax and PF (Promotion Fee, which is NOT a tax) totaling 17.29%. Implemented by hotels in the city to help us market Niagara Falls to travellers the PF may also be used to generate better services for visitors while in the city.

Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.

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