Crowne Plaza Hotel Policies & Reservation Information
The Crowne Plaza Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay at the Crowne Plaza.
Guaranteed Reservations
To guarantee a reservation at the Crowne Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Cancellation Policy
Guaranteed reservations at the Crowne Plaza Niagara Falls-Fallsview must be cancelled by 4:00 pm, 48 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty will be applied.
New Year's Eve Cancellation Policy
A 50% deposit is required for all New Year's Eve reservations. Reservations must be cancelled by December 15th to receive a refund (less $25 admin fee).
Pets
The Crowne Plaza Hotel unfortunately does not accept pets within the hotel. If you are planning a trip to Niagara Falls with your pet, please contact our reservation specialists at 1-800-263-7135.
Check in / Check out
Check in at the Crowne Plaza Hotel starts at 3pm. If your party arrives prior to 3pm and the room is not available, our bellmen will be happy to store your bags so you can get a head start on your day. Check out time is for 11am on the day of departure.
Age Requirement
To reserve a room at the Crowne Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).
Payment options
The Crowne Plaza Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
Taxes & Fee
Hotel stays in Niagara Falls are now subject to 13% tax rate (Ontario Harmonized Sales Tax) and a 3.39% PF (Promotion Fee, which is NOT a tax). Implemented by hotels in the city to help us market Niagara Falls to travelers the PF may also be used to generate better services for visitors while in the city.
Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.
